Dispatchers Wanted – Gillette, WY

Professional Transportation, Inc. (PTI) is seeking to hire Dispatchers for our Gillette office. This position is responsible for dispatching our drivers to transport railroad crew personnel, maintaining driver rotation and trip lists for cities in a region (using a customized software for PTI), and professionally answering calls from drivers and railroad crews regarding trips (like for a taxi). This position will require long hours of computer, typing, and mouse use. No experience is required.

Our successful hire will be responsible for:
• Promoting safety and on time performance to all drivers
• Documenting every action taken on every trip dispatched
• Answering every call promptly and professionally, staying available as much as possible
• Calling primary and secondary phone numbers for each driver in order of rotation for trip coverage
• Give complete, accurate information to each driver on each trip to be dispatched
• When necessary, call railroads to obtain information about trips
• Maintaining an accurate rotation for each city in the region being worked
• Checking workspace for pending trips in your region
• Maintaining a neat, clean, and organized station for the duration of the shift
• Calling cab companies when required to help with driver shortages or when required by the location of trip
• Additional duties as assigned by Supervisor or Dispatch Manager

Our ideal candidate would:
• Have prior experience in a call center/dispatch environment and/or customer service experience
• Be self-motivated, success oriented, and organized
• Have excellent verbal, written, and conversational skills
• Have experience working with a multi-line phone system
• Can multi-task, be detailed oriented, and solve problems quickly
• Can stay calm under pressure and when handling conflict
• Be able to meet and complete deadlines
• Have strong computer skills, including proficiency with Microsoft Office applications, including Outlook, Word, and Excel at a basic level
• Have previous experience in the transportation industry

Benefits & perks of working for PTI:
• Starting pay of $15.00/hr
• Medical, dental, vision, and supplemental insurance options
• Paid vacation, sick time, holiday pay, along with the opportunity for overtime
• 401(k)
• On the job training
• Discounted cellphone plans and automobile purchases/services through our sister Companies
• Room for advancement within the organization

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

EEO